For being first time investment property owners in Mexico and with a very limited amount time during which we could look at homes while we were visiting Puerto Vallarta, we had a lot of angst about the entire homebuying process. In addition to being concerned about finding a reputable realtor and the language barrier, we also had lots of questions about dealing with sellers, builders and property managers as well as the steps involved in the closing process for non-Mexican citizens.
In came Miles with his can do attitude, perfect English and his wealth of knowledge of the PV real estate market. He had our entire day mapped out and we were able to look at 9 properties in the span of 7 hours; as we toured each property, Miles highlighted both advantages and disadvantages of each property including rentability, location, views, upcoming construction that could block the view, etc. He also asked us to keep an open mind as he took us to a new development, again notating the pros and cons of purchasing properties in the pre-construction phase. We never felt pressure to buy; Miles simply presented the facts and left it up to us to make a decision – something a first time homeowner truly appreciates.
Miles answered all our questions with ease and made us so comfortable with the entire buying process that we made an offer the following day. After we went back to the US, we stayed in constant communication with Miles, who was always willing to go the extra miles to ensure he is providing amazing customer service. We lost count on how many times we asked him to visit the construction site and provide us photos of the progress as well as to negotiate with the builder/listing agent on modifications we needed to make to the unit. Miles did it all with a smile and a positive attitude.
When we went back to PV for our second trip, Miles again offered his time (even on weekends) to drive us around to furniture builders and to get us familiar with the City – something for which we did not have time during our first trip. As the construction draws near to an end, Miles continue to check on us to make sure we had no questions or concerns.
We highly recommend Miles for your homebuying needs. His customer service is second to none!